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Priority Registered Customers

We appreciate that some customers may have additional requirements and need priority treatment.  These customers may rely on electricity or gas for a variety of reasons such as: being disabled, being of pensionable age, or having a chronic illness. 

Unfortunately, we cannot guarantee an uninterrupted supply 100% of the time.  We do, however, offer a Priority Service Registration scheme, which means that we will inform you in advance of any planned interruptions and we will make every effort to contact you proactively when we have an unplanned interruption.

How to register:

We will need your name, address and telephone number(s) and the reason for you being vulnerable or medically dependent on gas and electricity. To register:

  • Call us on 01359 302255
  • Write to us at – GTC, Synergy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP
  • Contact your energy supplier, who will pass your details on to us

For further information about the Priority Service Register, you can download a copy of our Code of Practices for gas and electricity. If you would prefer the information in a different format or language, we can provide this free of charge, just contact GTC using the details above.

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More info
More info