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Priority Registered Customers

We appreciate that some customers may have additional requirements and need priority treatment.  These customers may rely on electricity or gas for a variety of reasons such as: being disabled, being of pensionable age, or having a chronic illness. 

Unfortunately, we cannot guarantee an uninterrupted supply 100% of the time.  We do, however, offer a Priority Service Registration scheme, which means that we will inform you in advance of any planned interruptions and we will make every effort to contact you proactively when we have an unplanned interruption.

Further information about our Priority Services Register can be found by downloading our useful guide.

How to register:

We will need your name, address and telephone number(s) and the reason for you being vulnerable or medically dependent on gas and electricity. To register:

  • Complete our online form here
  • Write to us at – GTC, Synergy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP
  • Contact your energy supplier, who will pass your details on to us

For further information about the Priority Service Register, you can download a copy of our Code of Practices for gas and electricity. If you would prefer the information in a different format or language, we can provide this free of charge, just contact GTC using the details above.

Care Homes and Assisted Living Residents

If you run a care home or manage assisted living residences it is important that you have made appropriate emergency continuity plans should there be a power cut. Download our useful information guide which explains the precautions you should take as a business and how we can help.

More info
More info
More info