Gas Emergencies – Help & Advice

If you are experiencing a problem with a gas appliance or your gas meter, please follow the below steps:

Please do not call the gas emergency number unless you smell gas or suspect carbon monoxide.

DO NOT call the gas emergency number if you have a problem with your gas meter, bill, or gas appliances, call your gas supplier or a Gas Safe registered engineer.

Gas meter or bill issues – call your gas supplier – you can find their number at the top of your energy bill.

Gas appliance problem – call a Gas Safe registered engineer on 0800 408 5500 or your energy supplier, if you have a care plan with them.