Storm Boelo is due to hit the UK with strong winds
GTC have extra measures in place to ensure that we are able to respond to the increased network activity caused by Storm Boelo.
It is important that you and your family are prepared and have a plan in place, so you know what to do if an incident does occur and how to make the experience more manageable.
If you lose power, please check our live incidents tracker below or call us on 0800 032 6990.Report dangerous situations to us immediately by calling the national power cut number: 105.
We recognise that some of our customers may require additional support during an outage and are eligible to be on our Priority Services Register. This does not guarantee your electricity supply will be back on more quickly, but it does mean we can offer you additional help and support.
You can sign up to the Priority Services Register here.
IN AN EMERGENCY – ACT IMMEDIATELY
Gas
If you smell gas or suspect carbon monoxide, call 0800 111 999.
Get the information you need on the Gas Outages page.
Electricity
If you spot an exposed electricity cable in the ground, or any equipment that is sparking, burning, or on fire, call 0800 032 6990 immediately.
Get the information you need on the Power Cuts page.
NO GAS?
If your gas supply has been interrupted, we’re here to help. Find out what to do and how to stay safe until things are back up and running.
NO ELECTRICITY?
If your power has gone off unexpectedly, it may be part of a wider network issue. Here’s what you need to know.
BE PREPARED
It’s always best to be ready in case of an emergency. A few simple steps – like keeping a torch handy, charging your phone, and knowing where to find updates – can make a power cut or gas outage easier and safer. See our tips and advice on how to be prepared in all weathers.