Live Incidents

Storm Christoph

GTC are aware that Storm Christoph is predicted to hit parts of the Country.

GTC have taken action to be prepared, with additional staff on standby and our call centre has an increased presence to deal with the additional volume of calls.  Customers can stay updated of power outages by entering their postcode above where updates will be readily available, and SMS updates can be registered for. 

GTC advise that you fill a flask with hot water, ensure your phone is charged and have a torch readily available. If you see a dangerous situation, damage to power lines or need to report a problem, please call the free 105 nationwide emergency telephone number.

COVID-19 Customer Information

GTC GTC are aware that Storm is prioritising the work we undertake during COVID-19 to make sure you continue to receive a safe and reliable energy supply whilst ensuring we keep our customers and teams safe and look after those most in need. If you see us near your home please be assured the work we are doing is important. Where applicable, we are asking customers some additional questions when we may need to enter premises to ensure we take any necessary precautions to keep everyone safe. We continue to carry out work as per the government’s social distancing guidelines.

Looking after those most in need

If you are an ‘at risk’ person who has received a letter from the NHS advising you to take additional measures to protect yourself from COVID-19, then we suggest that you consider signing up for the Priority Services Register. This provides free additional services to customers in vulnerable circumstances if there is a power cut. To find out more about the Register click here or contact your energy supplier, whose number should be on your energy bill.

As the government’s response to the coronavirus pandemic develops, we are continuing to keep our approach under careful review. We will always take an approach which safeguards the health and wellbeing of our customers and colleagues, while maintaining a safe and reliable supply of energy.

For NHS Track and Trace enquiries please contact us on T: 0118 432 3798