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Residents

Storm Dudley & Storm Eunice – How to make a claim. Click here

If your home is on a GTC utility network, you can rest assured that you are in good hands. We have been running gas and electricity networks since 1995 and are one of the UK’s largest independent providers.

We deliver a trustworthy service, with a strong customer-focus. GTC owns and runs utility infrastructures across England, Scotland and Wales. We make sure the network is well-maintained, safe, and reliable. If you have any questions, comments or would like to find out more about GTC, please contact our Customer Services Team on 01359 302255 or customerservices@gtc-uk.co.uk.

If you do happen to experience a gas or electricity incident in your area, please click here for the latest live information on all planned outages and unplanned incidents.

Guaranteed Standards of Service

(GSOS) Payments are governed and set by Ofgem, the industry regulator for the Gas and Electric Industries. Network Operators, such as GTC, are obligated to abide by these standards, and payments are enforced to recognise the inconvenience as a result of a loss of supply. If we fail to deliver on these standards, then payments will be offered. Please refer to our Notice of Rights for Electricity and Gas to assess your eligibility prior to submitting your claim.

Storm Dudley & Storm Eunice

In line with the other Electricity Companies we are following their current guidelines.

“We recognise that being without power for this extended period affects your daily life so we have decided to make an extra £50 payment, earlier than payments would normally apply, which would be after 48 hours. This means that if you were impacted by either Storm Dudley or Storm Eunice you will be eligible to receive £50 after 24 hours without electricity, an additional £70 when you reach 48 hours, and an additional £70 thereafter for every 12 hours without power”.

There is no need for you to call us – we’ll contact everyone who is entitled to a payment by text message, email or letter in the coming days. If you prefer you can fill in our online claim form.

Each claim will be assessed on a case-by-case basis and one of our team will be in contact with you in due course.

Gas emergency

Smell gas, or believe a gas pipe has been damaged? Please call the freephone National Gas Emergency Number: 0800 111999.

Your safety is our utmost priority so please follow the below advice:

  • Turn off the gas supply at the meter using the emergency control valve
  • Open doors and windows to ventilate the property
  • Put out naked flames and don’t smoke
  • Don’t turn off or on any power or light switches
  • Don’t use any door entry phones or other electrical entry/security devices
  • Don’t enter the cellar if the smell of gas is in there, instead please wait outside or with a neighbour

Once reported, our emergency service provider will be with you in 1 to 2 hours. Please remain available until they arrive.

Electricity emergency

To report a power cut or electrical damage please call us on 0800 032 6990, or call the free UK power-cut number on 105

If you have a power cut, first check whether your neighbours have also lost their supply.

If your neighbours DO NOT have power:

  • Call us on the above number or call 105.

If your neighbours DO have power:

  • Check your trip switch. If the trip switch is still on, call the emergency number. If the trip switch is off, switch it back on
  • If it switches back off, one of your appliances may be faulty so unplug all appliances and then reset the trip switch
  • If only part of your supply has failed, and the trip will not reset, there may be a fault with your internal wiring. Please contact a registered electrician
  • Check your electricity meter. Is the dial/display working? If not, call us
More info
More info
More info