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Contact Us

General Enquiries

Head Office
Synergy House
Woolpit Business Park
Bury St Edmunds
IP30 9UP

Scotland Office
Unit 2.1,
Western Campus
Strathclyde Business Park

Scheduling in work

Sales Enquiries

To discuss your utility infrastructure requirements please contact

Customer Services

If your home is on a GTC network, or you are an energy supplier please contact

Asset Adoption

To discuss your asset adoption queries, please contact

Career Enquiries

For job vacancies at GTC or to submit your CV, please contact

Finance – Invoice Queries

For any queries regarding invoices or billing, please contact the credit control department

Network Locations

For details of plant managed by GTC, log-in or contact

Electricity Generation

If you are incorporating sustainable and renewable solutions onto a GTC network, please contact

Media Enquiries

Please direct any media enquiries to

A row of three office employees sat on one side of a meeting table. The man at the far end is leaning forward and talking to the rest of the group.

Comments and Complaints

GTC is committed to providing excellent customer service, and we actively encourage feedback from our customers on anything we can do better.  If you have any comments or would like to raise a complaint, please contact us via one of the below methods.

By post using our Head Office address above.

By email at

Opening hours – Monday – Friday 8.30am – 5.00pm (bank holidays may affect these hours).

For full details of our complaint process, including how to escalate your complaint, please see our Complaint Handling and Dispute Resolution Code of Practice.

GTC Infrastructure Limited (GTC) is a company registered in Guernsey, Channel Islands, registered number 29431. VAT registered number 688 8971 40

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