EMERGENCY CONTACTS
In the event of an on-site emergency, you can contact the following:
Gas

Cadent – 0800 111 999

Electricity

GTC – 0800 032 6990

Fibre

OFNL – 02920 100 347

Water & Wastewater

IWNL – 02920 028 711

Heating & Hot Water

Metropolitan – 02920 100 346

YOUR PARTNER FOR
UTILITY NETWORK ACCESS

At GTC, we work alongside Utility Companies, Distribution Network Operators (DNOs), Independent Distribution Network Operators (IDNOs), Independent Connection Providers (ICPs), Independent Gas Transporters (IGTs), contractors, and consultants to support safe, compliant, and easy access to our electricity, gas, water, wastewater, fibre and heat networks.

If you want to make new connection applications or are working on or around our utility networks, you can find all the information you need to carry out your work safely and efficiently.

OUR SERVICE HUB

From new connections to diversions and safety information – all information in one place.

INFRASTRUCTURE DIVERSIONS

Apply to move or divert existing electricity infrastructure.

NEW CONNECTION

New point of connection request for a new electricity or gas supply.

CHANGE, UPGRADE OR DISCONNECT

Modify, upgrade, or remove an existing supply.

STREETLIGHTS & FURNITURE

Apply for connections to unmetered street equipment.

EV CHARGING & SOLAR STORAGE

Use our portal to apply for low-carbon technology connections.

SAFE DIGGING

Stay safe when working near our network.

SITE DRAWINGS

Request a plan or map of our network.

ENERGY SHIPPERS & SUPPLIERS

Find key information for gas shippers and suppliers.

HELP & ADVICE

See our Help & Advice section for more information.

VEHICLE TO GRID AND HEAT PUMP INSTALLATIONS

Let us know if you are planning to connect to our network

Installers of vehicle grids and heat pumps are required to notify the local Distribution Network Operator (DNO) of the installation.

If the combined system load exceeds a certain level, a connection must be applied for in advance. Please email the completed ENA notification form to [email protected] or call 01359 302518.

NEED HELP?

Contact our Installer Support Team

Phone

01359 302255