EMERGENCY CONTACTS
How can we direct you?
  • Residents
  • House Builders
In the event of an on-site emergency, you can contact the following:
Gas

Cadent – 0800 111 999

Electricity

GTC – 0800 032 6990

Fibre

OFNL – 02920 100 347

Water & Wastewater

IWNL – 02920 028 711

Heating & Hot Water

Metropolitan – 02920 100 346

Back

MULTI-UTILITY INFRASTRUCTURE REDEFINED

For three decades, we’ve led the way in transforming multi-utility networks – challenging the status quo, breaking down monopolies, and driving competition across the UK.

From day one, we’ve set new standards in gas, electricity, water, fibre and heat networks through bold decisions, industry firsts and a relentless focus on customers. Today, we continue to shape the market – and as the transition to smarter, low-carbon infrastructure accelerates, we’re leading the way once again.

A LEGACY OF FIRSTS

GTC’s story is defined by a series of industry firsts. Each milestone reflects a commitment to doing things differently – raising standards, accelerating delivery and creating better utility infrastructure solutions for developers and communities.

Breaking the Monopoly

Opened up the gas market to real competition
Challenging incumbents and giving developers genuine choice.

Redefining Utility Delivery

Pioneering the independent gas transporter model. Changing how utility networks are owned, funded and delivered.

Proving Capability

First Independent Gas Transporter (IGT) and first fully accredited Independent Connection Provider (ICP). Demonstrating that independent providers can deliver safe, compliant networks at scale.

 

Integrating Utilities

Bringing gas, electricity and water together. Creating a coordinated, multi-utility approach to infrastructure delivery.

Accelerating Connections

First Independent Distribution Network Operator (IDNO) to complete self-connections. Reducing delays and helping developers build and connect faster.

Leading Low-Carbon

Pioneering scalable, all-electric heat networks Delivering smarter solutions for the Future Homes Standard and beyond.

PIONEERING PROGRESS FOR 30 YEARS

1996

GTC Founded 
Marking the beginning of our journey

Licensed for Gas
Secured Public Gas Transporter licence

1998

First Gas Network
Installed at Papworth Everard, Cambridgeshire

2000

New Competitive Market
The Utilities Act 2000 enables licensed independent distributors for gas and electricity

2003

GIRS Accreditation
Achieved for gas infrastructure delivery

2006

Licensed for Electricity
IDNO electricity licence secured – enabling dual fuel network delivery

In-House Capability
In-house design and construction launched for quality and continuity

2007

NERS Accreditation
Approved to deliver electricity contestable works, expanding GTC’s multi-utility capability

First LV Network
First low-voltage electricity network at Priestley Road, Bournemouth

2008

Guaranteed Standards
GSOS framework established for IDNO/ICPs

WIRS Accreditation
Approved to deliver water infrastructure, completing our full multi-utility offering

First Fibre and Water Networks
First fibre and water networks installed at Little Stanion, Corby

2011

Customer Service Centre
New Cardiff office opens, dedicated to serving customers on our networks

2013

ISO 9001
Quality management standard achieved

ISO 14001
Environmental management standard achieved

ISO 45001
Health and Safety management standard achieved

2014

CHAS Accreditation
Recognised for health and safety compliance and best practice

HBF Fibre Deal
National Fibre discount launched for HBF members

2015

Heat Trust Registration
The first of our low-carbon heat network registrations with the Heat Trust

2016

Expansion into Scotland
New Scotland office opens

2018

Faster Connections
Incorporated Rights process launched cutting connection times

OFWAT Deregulation
Water market deregulated allowing expansion into water networks

2019

Future Homes Standard
Government announces FHS, signalling the end of gas to heat new homes

Sky Partnership
Allows homeowners on GTC Fibre networks direct access to Sky services

2020

GRESB Accreditation 
Recognising our Environmental, Social and Governance (ESG) commitment

2023

First Community Heat Hub
Low-carbon heat solution delivered at Westland Heath, Suffolk

2024

Ground Source Heat Partnership
Collaboration with Kensa to launch Networked Ground Source Heat Pumps low-carbon solutions

Awards for Community Heat Hub
Showhome, HVR and H&V News Awards for industry innovation

3 Million Connections
Connections milestone reached across our multi-utility networks

2025

First Ground Source Heat Network
Networked Ground Source Heat Pump scheme delivered at Ebbsfleet

North West Office 
New Warrington office opens, dedicated to multi-utility projects in the region

2026

Regulated Heat
Heat networks now under Ofgem regulation

Future Homes Standard
The FHS is announced, confirming the end of gas from March 2027 and setting policy for carbon and efficiency

STILL BUILDING THE FUTURE