EMERGENCY CONTACTS
How can we direct you?
  • Residents
  • House Builders
Smell Gas?

0800 111 999

Power Cut?

0800 032 6990

Search and track incidents

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In the event of an on-site emergency, you can contact the following:
Gas

Cadent – 0800 111 999

Electricity

GTC – 0800 032 6990

Fibre

OFNL – 02920 100 347

Water & Wastewater

IWNL – 02920 028 711

Heating & Hot Water

Metropolitan – 02920 100 346

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Safe Digging

Protecting the people, projects and places around our networks

WORKING SAFELY NEAR
OUR UTILITY NETWORKS

At GTC, safety is at the heart of everything we do. If you’re planning any construction, excavation, or groundwork near our infrastructure – gas, electricity, water, wastewater, fibre, or heat – you must ensure you follow the HSE HSG47 Guidance for working safely near utilities, keeping people safe and protecting vital services.

Our Plant Enquiry System is a fast and simple way to check how our networks might impact your planned project, with all the information you need to work safely before you break ground.

CHECK BEFORE YOU DIG

GENERAL GUIDELINES

Make sure you always follow the industry guidelines and practices for safe digging around utilities and working around our assets.

Follow HSE Guidance

When working near utilities or around networks, it is vital that you adhere to HSE Guidance.

Maintain safe clearance distances

Use safe digging techniques and avoid mechanical excavation within 500mm of a known utility.

Request and review GTC network plans

Use our Plant Enquiry Service to find up-to-date GTC network plans for underground utility safety.

No restriction to GTC assets

Do not build over or restrict access to any GTC assets including pipes, cables, substations and access covers.

Locating equipment and hand-dug trial holes

Use pipe and cable locating equipment (such as CAT & Genny) and hand-dug trial holes to confirm positions prior to commencing works and check throughout ongoing works.

Reporting damage

Report all damage, no matter how small it may appear, immediately using the GTC Emergency numbers shown below depending on utility impacted.

SAFETY BY NETWORK

Always check carefully before you start any work and find out where to get further help.

GAS

Gas leak? Evacuate, eliminate ignition sources, and call 0800 111 999.

ELECTRICITY

Suspect damage? Stop work and call 0800 032 6990.

WATER & WASTEWATER

Suspect a leak? Call IWNL on 02920 442 716.

FIBRE

Suspect damage? Call GTC Fibre on 02920 028 726.

HEAT

Need advice? Contact Metropolitan on 02920 100 346.

Excavator digs the foundation for water pipes ensures safe digging around utilities

TALK TO US FIRST IF YOU’RE PLANNING:

  • Deep excavations near utility routes.
  • Piling, boring, or using explosives.
  • Reducing protective cover over any asset.
  • Work near substations or pressure control equipment.

GET IN TOUCH

Want to find out more about digging safely near GTC’s utility networks?

Email

[email protected]

Email us

Online

Use our plant enquiries portal to find the location of GTC’s assets

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