Power Outages – Help & Advice
GTC aims to provide a reliable and safe electricity supply. Unfortunately, we cannot guarantee an uninterrupted supply 100% of the time. To assist, here are some advice and videos offering useful information. If you ever experience a power cut please call 0800 032 6990 or 105 or visit our live incidents outage page.
Sometimes appliances in our house can cause our consumer units to trip, creating a power cut. The video below outlines how to reset your consumer unit to restore power and who to contact if power can not be restored at home.
- If you experience a power cut; first, follow the instructions in the video to reset your consumer unit.
- If an appliance has caused the outage this will need to be checked by an electrician.
- If you have reset your fuse box and still do not have power but your meter is showing a digital reading, contact your electricity supplier.
- If your meter has no digital reading or lights, you have no power – call 0800 032 6990 to report an outage. Updates can be seen via our live incidents page.
Priority Services Register
- Advanced notifications and updates
- If you are dependent on medical equipment, contact your health care providers to ensure provisions are in place
- Most modern stair lifts are battery powered and should allow for 15 rides up and down when full charged
- If your stair lift is powered by the mains, there should be a handle to allow you to continue safely to ground floor
- Register if you or your household has anyone with a sensory impairment, is medically dependant, has children under 5 or is of pensionable age.
- Further information about our Priority Services Register can be found by downloading our useful guide.
- To register for the Priority Services Register call 01359 302255 or email firstname.lastname@example.org
Guaranteed Standards of Service
- In normal weather conditions domestic customers who have been without electricity for over 12 hours are entitled to a payment of £75. You will receive a further £35 for each additional 12-hour period that you are off supply
- In severe weather conditions domestic customers who have been without electricity for over 24/48 hours (weather category dependent) are entitled to a payment of £70. You will receive a further £70 for each additional 12-hour period that you are off supply.
- To make a GSOS payment claim, please click here.
Care Homes and Assisted Living Residents
- If you run a care home or manage assisted living residences it is important that you have made appropriate emergency continuity plans should there be a power cut. Download our useful information guide which explains the precautions you should take as a business and how we can help.
- Avoid opening the fridge and freezer during and after a power cut
- Food should remain fresh for up to four hours in a refrigerator. To find out more, visit the manufacturers websites.
- It is best to assess whether food items are still fresh to eat
- Prepare flasks of hot water
- Never use a portable camping stove or barbeque inside. They produce harmful gases including carbon monoxide
- It is always best to ask the manufacturer for guidelines regarding your fridge or freezer
- Heating may be affected during a power cut
- Use blankets and clothing to keep warm
- Boilers may not work during a power cut, therefore, hot water might not be available
- Do not use gas heaters in enclosed spaces, these produce harmful gases and can cause carbon monoxide poisoning when there is no ventilation. For more information on carbon monoxide click here
- Tropical fish tanks may be affected in power cuts
- Wrap the tropical tank in blankets to keep it warm. For more information on caring for tropical fish click here