Our Service Delivery
We are very proud of the fact that 80% of all GTC contracts are repeat business from satisfied customers. Our service is 100% customer focused. We want you to receive a service that exceeds your expectations and achieves the best possible utility infrastructure solution for your development.
We set ourselves the highest quality and safety standards
Our in-house team carries out the network installation works onsite, make the individual service connections and deliver ongoing maintenance and response services. Owning and operating the networks, means we will be involved for the long-term – we appreciate the importance of getting things right first time through quality assets.
We deliver utility infrastructure for the future
Our products and services offer future proofed solutions for modern developments. We are continuously pioneering new method of installing our utilities, to ensure our customers receive the very best possible service, streamlined network installation, and asset quality.
We offer dedicated project management
Throughout the project, a dedicated project manager will work closely with you and your site manager to ensure the smooth and efficient delivery of the utility infrastructure, supported by our regional construction managers who oversee all projects. Find your local contacts
We carefully monitor our performance and your satisfaction with our services throughout each project:
- We publish our target standards of service and timescales for delivery
- We monitor and publish our actual onsite performance
- We actively ask our customers for feedback on our performance
Above all, we deliver. All utilities on your development are installed by one provider – on time and to budget.