ELECTRICAL EMERGENCY – ACT IMMEDIATELY
If you spot an exposed electricity cable in the ground, or any equipment that is sparking, burning, or on fire, call 0800 032 6990 immediately.
This line is free and available 24/7.
Track a Power Cut:
You can check if there’s a power cut in your area and get updates on our Live Incidents Page. You can also sign up for text alerts.
Never try to investigate or fix the problem yourself.
Your safety comes first – never attempt to repair the electrical equipment yourself.
HELP RESETTING YOUR FUSE BOX/CONSUMER UNIT
Watch our helpful animation video
PLANNED INTERRUPTIONS
Sometimes we need to turn off power supplies to carry out essential maintenance or fault repairs. If your home is affected, we’ll always let you know in advance and keep you updated. You’ll receive a letter with details of the planned work and start date.
If you’d like more information, please contact us at [email protected] or call 01359 302255 (Option 1).
You can check for planned interruptions on our Live Incidents Page.
If your electricity is currently off due to planned works, please don’t try to turn it back on yourself. Our engineers will safely restore your supply once all works are complete.
BE PREPARED FOR A POWER CUT
Power outages don’t happen often, but it’s always best to be ready, just in case. A few simple steps – like keeping a torch handy, charging your phone, and having warm clothes or blankets nearby – can make things easier and safer if the lights go out. See our tips and advice on how to be prepared in all seasons.
EXTREME WEATHER
Severe weather, such as storms, high heat or heavy snow, can cause damage to power lines. Stay indoors and avoid downed lines.
Report dangerous situations to us immediately by calling the 3 digit national power cut number: 105.
REPEATED OUTAGES
Sometimes interruptions happen because of things outside our control – like weather, wildlife or unreported cable damages. We know they’re frustrating, but we work closely with others within the industry to fix issues quickly and prevent them happening again.
Find out more about multiple interruptions and why they happen here.
GUARANTEED STANDARDS OF SERVICE
Although your electricity may be supplied through GTC’s underground network, the wider electricity network that feeds it could include overhead power lines. This means faults outside our network can sometimes still affect your supply.
You can find out who is responsible for the cables that distribute energy to your property, and who your Network Operator is here. If you’re on a GTC network and you’ve experienced several power cuts recently, please call us on 0800 032 6990 so we can investigate.
You may be eligible for compensation under Ofgem’s Guaranteed Standards of Service (GSOS). If you are, you don’t have to do anything; we’ll write to you with details of how to claim.
NEED FURTHER HELP?
For non-emergency electricity enquiries