PREPARING FOR A POWER CUT
Power cuts and gas outages are rare, but when they do happen, being prepared can make all the difference. Although we work hard to keep your energy flowing, it’s always a good idea to plan ahead – particularly during periods of extreme weather.
Storms, flooding, heatwaves and freezing temperatures can sometimes affect gas and electricity networks, causing temporary interruptions to your supply. High winds, lightning and increased demand during very hot or cold weather can all place additional pressure on energy infrastructure.
On this page, you’ll find practical power cut advice. Simple steps can help you and your household stay safe, comfortable and prepared.
IN AN EMERGENCY – ACT IMMEDIATELY
Gas
If you smell gas or suspect carbon monoxide, call 0800 111 999.
Get the information you need on our Gas Outages page.
Electricity
If you see or smell burning near your electricity meter box, call 0800 032 6990.
If you spot an exposed electricity cable in the ground, or any equipment that is sparking, burning, or on fire, call 0800 032 6990 immediately.
Get the information you need on our Power Cuts page.
CHECK FOR GAS OUTAGES AND POWER CUTS ON OUR Live Incidents Page.
GOT A POWER CUT?
Has your power gone out? Find out what to do in a power cut.
PETS AND LIVESTOCK
Don’t forget about your animals – they may need a little extra care during an outage:
- Make sure pets have plenty of water and a safe, warm space.
- Fish and reptiles can usually cope for 2-3 hours without power.
- For longer outages, wrap tanks in blankets or use battery backup heaters and filters.
LOSS OF GAS SUPPLY?
Have you had a gas outage? Find out what to do here.
BOILERS
- Service your boiler before winter begins.
- Prevent frozen pipes: check pipe insulation and know where your meter is located.
- If frozen, gently warm the area – never use direct heat like a blowtorch.
- Keep a supply of food that doesn’t require electricity or gas to prepare.
- Stay in one heated room and keep doors closed to conserve warmth.
MEDICATION
Have an emergency plan and make sure your healthcare provider knows what equipment you rely on.
- Keep cool packs ready if your medicine needs refrigeration.
- Ask your GP or NHS 111 for advice on safe storage during outages.
STAY COOL AND SAFE
- Drink plenty of water – avoid alcohol and caffeine in extreme heat.
- Close curtains or blinds to keep rooms cooler.
- Use fans wisely – don’t overload sockets or extension leads.
- Check on vulnerable neighbours and relatives, especially older adults or those with medical needs.
- Cook early in the day or prepare cold meals to avoid adding heat indoors.
- Stay indoors during peak sun hours, usually between 11 am and 3 pm.
PREPARE FOR SUMMER STORMS
- Charge devices and power banks before the weather changes.
- Secure outdoor furniture and garden items to prevent damage.
- Have emergency numbers ready, saved in your phone and written down.
- Adjust freezer and fridge settings to help preserve food if there’s a temporary power loss.
COMPENSATION FOR INTERRUPTIONS
If your energy supply is disrupted for a long period, you may be eligible for compensation under Ofgem’s Guaranteed Standards of Service (GSOS). We will write to you with details of how to claim. Find out more about GSOS payments here.
NEED FURTHER HELP?
For non-emergency enquiries.
