GAS EMERGENCY – ACT IMMEDIATELY
If you smell gas or suspect a carbon monoxide leak, call the National Gas Emergency Service immediately on 0800 111 999.
This line is free and available 24/7.
Call straight away if:
- You smell gas
- You suspect a gas leak
- You suspect a carbon monoxide leak
Never try to investigate or fix the problem yourself.
Your safety comes first – call immediately and follow the operator’s instructions. Please do not call the gas emergency number unless you smell gas or suspect carbon monoxide.
NON-EMERGENCY APPLIANCE OR METER PROBLEMS
If your issue isn’t an emergency (no smell of gas or carbon monoxide):
- For gas meter or billing issues
Contact your gas supplier (the number is on your bill) - For faulty gas appliances (e.g. boilers, hobs, heaters)
Contact a Gas Safe registered engineer. Call 0800 408 5500 or visit Gas Safe Register - For Care Plan customers
Contact your energy provider directly
PLANNED MAINTENANCE INTERRUPTIONS
Sometimes we need to turn off gas supplies to carry out essential maintenance. If your home is affected, we’ll always let you know in advance and keep you updated. You’ll receive a letter with details of the planned work and start date.
If you’d like more information, please contact us at [email protected] or call 01359 240363 (Option 1).
If your gas is currently off due to planned works, please don’t try to turn it back on yourself.
Our engineers will safely restore your supply once all external maintenance is complete.
BE PREPARED FOR A GAS OUTAGE
Gas supplies are usually very reliable, but it’s always a good idea to be prepared. Simple steps – like servicing your boiler regularly, having a carbon monoxide alarm, and keeping extra blankets or easy-to-cook meals on hand – can make things much easier if your supply is interrupted. See our tips and advice on how to be prepared in all seasons.
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NEED FURTHER HELP?
For non-emergency gas enquiries