EMERGENCY CONTACTS
In the event of an on-site emergency, you can contact the following:
Gas

Cadent – 0800 111 999

Electricity

GTC – 0800 032 6990

Fibre

OFNL – 02920 100 347

Water & Wastewater

IWNL – 02920 028 711

Heating & Hot Water

Metropolitan – 02920 100 346

CORPORATE SOCIAL RESPONSIBILITY

Our commitment to people, planet and progress, delivering lasting social and environmental impact across the communities we serve

BUILDING MORE THAN NETWORKS

We don’t just build utility networks – we build communities. At GTC, our Corporate Social Responsibility (CSR) approach is about making a meaningful impact: empowering people, protecting the planet, and improving everyday lives.

As the long-term owner and operator of the infrastructure we deliver, we believe we have a responsibility to support the communities connected to our networks. From reducing carbon emissions and investing in sustainable operations, to supporting local initiatives and developing our people, our actions are focused on creating lasting positive impact.

WHAT CSR MEANS TO US

SUPPORTING LOCAL COMMUNITIES

We’re proud to invest in the areas we serve. Whether it’s sponsoring local events, improving shared spaces, or offering employee volunteering, our people get involved where it matters.

VOLUNTEERING

Our employees are encouraged to contribute to community and charitable projects with paid time off for volunteering.

FUNDING

We provide funding and support for a broad range of community initiatives and sustainability projects.

STEM EDUCATION

GTC STEM (Science, Technology, Engineering, Maths) Ambassadors visit schools across the UK and host events.

CHARITIES

We support many different charitable causes that our people care about – nominated by GTC employees.

SAFETY AND WELLBEING FIRST

DOING BUSINESS THE RIGHT WAY

We uphold the highest ethical standards in our work and the way we work with others. Our supply chain partners are expected to share our values, ensuring transparency, fairness, and responsibility throughout our entire supply chain.

Fair employment policies

Anti-bribery and anti-slavery commitments

Responsible sourcing and supplier code of conduct

Transparent reporting and accountability in all business practices

A family relax on the sofa of their new build house enjoying GTC utilities

HOW DO WE SUPPORT COMMUNITIES?

Thriving Places. Lasting Value

We believe thriving communities create lasting value for everyone. By delivering reliable infrastructure and managing networks for the long term, we help support places where people can live and grow.

GTC's low carbon community heat hub at Chilton Woods in Sudbury, Suffolk.

HOW DO WE REDUCE CARBON?

Low-Carbon Heat. Real Impact.

Our heat networks deliver 75–80% carbon savings from day one, helping new developments reduce emissions while supporting the transition to more sustainable living on the path to net zero.

A new low-carbon community development as part of GTC's infrastructure and new technologies to support the next generation of sustainable communities.

HOW DO WE INVEST IN THE FUTURE?

Green Innovation. Future Communities.

We invest in low-carbon infrastructure and new technologies to support the next generation of sustainable communities.

SUSTAINABLE PRACTICES IN ACTION

Sustainability runs through everything we do – from reducing construction waste to improving energy efficiency on-site.

Our CSR commitments are part of an ongoing journey, where we review, measure, and refine our efforts to make a lasting difference, today and for the future. Explore how we embed sustainability in our ESG strategy.