EMERGENCY CONTACTS
How can we direct you?
  • Residents
  • House Builders
Smell Gas?

0800 111 999

Power Cut?

0800 032 6990

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In the event of an on-site emergency, you can contact the following:
Gas

Cadent – 0800 111 999

Electricity

GTC – 0800 032 6990

Fibre

OFNL – 02920 100 347

Water & Wastewater

IWNL – 02920 028 711

Heating & Hot Water

Metropolitan – 02920 100 346

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ENVIRONMENTAL, SOCIAL, AND GOVERNANCE

Driving progress with sustainability, responsibility and governance embedded in how we deliver our promises and support communities

SHAPING THE FUTURE OF SUSTAINABLE UTILITIES

At GTC, we embed Environmental, Social, and Governance (ESG) in our strategy and how we design, deliver and operate the utility infrastructure that supports sustainable development and a net zero future.  It guides how we reduce carbon, manage resources responsibly and uphold the highest standards across our business.

By focusing on measurable environmental performance, responsible operations and transparent governance, we are helping shape a more sustainable utility sector – supporting the transition to low-carbon energy while building trust with customers, partners and investors.

WHAT ESG MEANS TO US

GTC engineers installing low-carbon infrastructure to meet our decarbonising heat targets.

INNOVATION FOR GREENER LIVING

We’re investing in smart, low-carbon infrastructure that delivers immediate impact – cutting carbon emissions by up to 80% from day one. Our solutions don’t just meet today’s sustainability targets; they give developers a clear path to building the net-zero communities of tomorrow. From award-winning Community Heat Hub to opioneering Smart Networked Ground Source Heat Pumps, we’re leading the way in decarbonising heat at scale.

OUR NET ZERO ROADMAP

1

OUR NET ZERO ROADMAP

ISO 14001-certified environmental management

2

BY 2040

Net zero for our directly controlled operations (Scope 1 & 2)

3

CIRCULAR ECONOMY

Circular economy principles embedded in construction

4

SUPPLY CHAIN ENGAGEMENT

Supply chain emissions reduction in progress

OPERATING WITH INTEGRITY

Strong governance underpins everything we do. We hold ourselves and our partners to the highest standards.

Aligned with UN Global Compact

Responsible sourcing and supplier due diligence

Investor-grade ESG reporting standards

Anti-bribery, anti-slavery, and data protection policies

RECOGNISED ESG LEADERSHIP

We are part of BUUK, recognised with a 5-star GRESB rating and Sector Leader status in ESG.

GRESB is the global benchmark for infrastructure ESG performance, providing assurance to our stakeholders and driving continuous improvement.

GTC Head Office Staff attend a meeting

EMPOWERING OUR PEOPLE

Our people are central to our ESG success. We’re creating a workplace where safety, inclusion, and development thrive.

  • 8 consecutive years as a Great Place to Work®
  • Ongoing investment in learning and development
  • Equity, Diversity and Inclusion programmes across the business
  • Work Safe-Home Safe culture embedded company-wide
Low carbon community heat network at a new build development

HOW ARE WE CUTTING CARBON?

Low-Carbon Heat. Measurable Impact.

Our heat networks reduce carbon emissions by 75-80%, helping new developments significantly lower their environmental footprint.

New build houses from the road, are part of GTC's electrification of homes and communities

HOW ARE WE SUPPORTING ENERGY TRANSITION?

Future Energy. Practical Solutions.

Through innovation and long-term investment, we deliver infrastructure designed to support the electrification of homes and communities.

A person sits on a safe using a smart controls from their phone as part of GTC's modern energy systems.

HOW ARE WE OPTIMISING ENERGY?

Smart Systems. Lower Demand.

Optimised networks and smart controls minimise energy use while helping manage demand across modern energy systems.

ALWAYS STRIVING FOR BETTER

ESG is a journey of continuous improvement. We review, measure, and refine our approach to make a lasting difference and positive impact. Our ESG and CSR strategies are closely connected, working hand in hand to ensure our commitment to responsible business practices delivers meaningful benefits. Find out more about our CSR commitment.

READ OUR LATEST ESG REPORT (PDF)