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Taking Care of Homeowners

We meet the needs of UK housebuilders and developers and take care of the people living in the homes they build.

Once GTC has designed and constructed the heat network, our asset-operating sister company will adopt it.

Metropolitan takes care of all ongoing operations and maintenance, along with all the service needs of the end-users, supporting the new communities connected to our networks 24/7.

Ready for Regulation

With Ofgem implementing Heat Licensing in 2024, GTC and our group’s regulated asset-operating and owning companies are at the forefront of ensuring customer protection and pricing security and surpassing the service standards set by the Heat Trust.

Life in a Low-Carbon Community

Zero-carbon living

Heat networks help to reduce carbon emissions by removing the need for individual gas boilers and providing locally sourced heating and hot water. Homes on our networks are carbon-zero ready, reassuring customers that they can transition to zero carbon without further work in their homes.

Clean and reliable

Our solution uses modern technologies to produce clean, safe, and reliable heat. We guarantee our heat and hot water supply 24/7/365 – even in the coldest and most severe weather. The community heat hub has backup boilers and thermal stores ready for every eventuality.

Homeowner protection

The UK Government will regulate heat networks from 2024, ensuring customers are treated fairly and providing protection on the price they pay for their heat and the level of service they receive. In the meantime, all our networks are Heat Trust registered.

Peace of mind

We provide a worry-free service for our customers. There are no additional costs for breakdown, maintenance, or replacement parts, as the whole heat system is included in the price of the service.

Smart metering

Our customers control what they use with a hassle-free, guaranteed supply of low-carbon heat and hot water. Plus, they’ll be ready for the future grid and smart technologies that monitor, control, and optimise low-carbon energy in the home.

Customer care

We’ll always be there when needed. Our UK-based team provides exceptional service for all our customers 24/7/365.