IN AN EMERGENCY – ACT IMMEDIATELY
Gas
If you smell gas or suspect carbon monoxide, call 0800 111 999.
Get the information you need on the Gas Outages page.
Electricity
If you spot an exposed electricity cable in the ground, or any equipment that is sparking, burning, or on fire, call 0800 032 6990 immediately.
Get the information you need on the Power Cuts page.
NO GAS?
If your gas supply has been interrupted, we’re here to help. Find out what to do and how to stay safe until things are back up and running.
NO ELECTRICITY?
If your power has gone off unexpectedly, it may be part of a wider network issue. Here’s what you need to know.
BE PREPARED
It’s always best to be ready in case of an emergency. A few simple steps – like keeping a torch handy, charging your phone, and knowing where to find updates – can make a power cut or gas outage easier and safer. See our tips and advice on how to be prepared in all weathers.