Smell gas or suspect carbon monoxide?
Call the gas emergency number immediately on 0800 111 999.
If you smell gas, open your doors and windows, turn off your gas at the meter (unless the meter is in a cellar), extinguish naked flames and don’t use electric switches. Call the above gas emergency number immediately.
Visit our Loss of Gas Supply Page for further help and support.
For gas meter and billing issues call your gas supplier.
Their number can be found at the top of your latest energy bill. If you have an annual care plan with your gas supplier, they may be able to fix any problems you might have with your gas appliances and pipework.
To find your supplier use this useful online find my gas supplier tool.
For gas appliance and boiler issues contact a Gas Safe Registered Engineer.
Further information can be found on the Gas Safe website.
For non-emergency gas network issues, or if you have any further queries, please call us on 01359 240363 (option 1) or email [email protected].