Ofgem is appointed as the heat network regulator as part of the Energy Act (2023). Ofgem regulation provides residents with greater service protection, technical compliance oversight and enhanced pricing safeguards.
Metropolitan (our sister company) operates our heat networks and is a founding member of the Heat Trust – an independent organisation championing heat customer protection. Metropolitan is experienced in delivering low-carbon heat services and is committed to providing residents with high standards of service, fair and transparent charging, and customer protections aligned with both Heat Trust standards and Ofgem’s regulatory framework.