GTC adheres to Ofgem’s compensation scheme. See details below:
Electricity – Notice of Rights
If you are due compensation we will write to you, so there is no need to call us. The letter we send you will detail how much you are due and how you can claim.
If you have received a letter from us and your unique claim code, you can start your claim using our online Guaranteed Standards of Service form, or call our Customer Care Team on 01359 302255. We are open 8am to 5pm Monday to Friday.
For more information, visit our Guaranteed Standards of Service Payments page.