EMERGENCY CONTACTS

WHAT IS THE PRIORITY SERVICES REGISTER?

The Priority Services Register (PSR) is a free service for households where extra support can make a real difference. If you or someone in your home has specific needs, the PSR ensures you get the right help when it matters most.

WHO CAN JOIN THE PRIORITY SERVICES REGISTER?

The PSR is available to households where someone may be especially vulnerable and needs extra support. Below are some examples of different reasons for joining the PSR. For example you can register if you or someone in your home:

 

Relies on electricity or gas for medical reasons

Has a chronic or serious illness

Experiences mental health issues

Has poor mobility

Has a sensory impairment

Is of pensionable age

Has children under the age of five

Not sure if you can register?

Our team will be happy to help check, and guide you through the registration process. Call us on 01359 302255 or apply online.

WHAT SUPPORT CAN WE OFFER?

WANT TO JOIN OUR PRIORITY SERVICES REGISTER?

Joining the PSR is simple and completely free.

Online

Fill in our online form

Phone

01359 302 255

Or write to us at:

GTC, Synergy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP

Supporting someone else?

If you’re supporting someone who might benefit from being on our Priority Services Register, please share this information with them or contact us on their behalf.

Need information in a different format?

If you’d like any of our information in another language, large print, braille, or audio format, just let us know — we’ll be happy to help.

For more information about the PSR nationally, visit Ofgem’s website.