Report, search or track a power cut in your local area using our Live Incidents Page.
If the map shows no outages in your area, please call us 0800 032 6990 to report it.
For further support visit our Power Cuts and Outages Page.
If you are experiencing a power cut, have an electricity emergency or if you see or smell burning near your meter box, call us immediately on 0800 032 6990. This line is free and available 24/7.
For electricity meter and billing issues call your electricity supplier.
Their number can be found at the top of your latest energy bill. If you need further help to find out who your electricity supplier is, please call us on 01359 302255 or email us at [email protected].
For non-emergency electrical network issues, or if you have any further queries, please call us on 0800 032 6990.