Guaranteed Standards Payment

In line with the other Electricity Companies we are following their current guidelines.

“We recognise that being without power for this extended period affects your daily life so we have decided to make an extra £50 payment, earlier than payments would normally apply, which would be after 48 hours. This means that if you were impacted by either Storm Dudley or Storm Eunice you will be eligible to receive £50 after 24 hours without electricity, an additional £70 when you reach 48 hours, and an additional £70 thereafter for every 12 hours without power”.

There is no need for you to call us – we’ll contact everyone who is entitled to a payment by text message, email or letter in the coming days. If you prefer you can fill in the below online claim form.