FAQ's

FAQ House builder

• How do I get a quote?

  If you have a development for which you need a quotation, please contact your Regional Sales Manager or download the Dual Fuel Quotation Request Form.

• What products & services does GTC offer?

  GTC can provide multiple quote types depending on the size/type/location of your developments.  We can provide Gas, Electricity, Dual Fuel (Combination of Gas & Electricity) and Multi Utility which includes self lay water.  To discuss your project further please contact your Regional Sales Managers.

• Can you quote for a mixed development of domestic and commercial properties?

  We consider all developments nationwide. To discuss your project further please contact your Regional Sales Managers.

• How long will a quotation take?

  Timescales vary depending on how complex the particular development is.  Timescales are from receipt of all required information.  For budget quotations the timescale is 5 working days from receipt of all the enquiry information. 

  For firm non complex quotations, timescale is 5 working days and for complex quotations the timescale is 20 – 30 working days, depending on the connection details required from the upstream network operator. 

  Further details can be found in get a quote.

• Who can we choose as our supplier?

  You are free to choose any UK energy supplier. If you accept our quotation, you must ensure you have the contract in place with the supplier for the development.

• Once I have accepted a quotation, how does the work progress?

  You will receive an email containing your network details; this will include your unique network reference number and who you need to contact to programme all the work required for your site.  You will need to quote this network number on all future contact with GTC.

  Full details can be found on Site Delivery Information.

• When can we start on site and when will the site be energised?

  Once accepted, the networking process will take 4 weeks, in order to process all the material details, prepare cad-format network drawings and pass details to the delivery team.  Once completed you will receive notification that works can be booked in.   Our lead times and energisation timescale are stated within your quotation and will depend on whether the gas network is low pressure or medium pressure network requiring a governor.  In the case of electricity the network may be low voltage or if high voltage, will require a substation.

• How do I book the work?

  This will depend on the location of your development. Your network notification email will provide you with your network reference and contact details to programme your work. 

  Please contact our own in-house delivery team on 0845 6022498. Please ensure you have your Network number ready. This will have been emailed to your head office, along with your contractor's details, and a copy of GTC's Technical Guidelines.

  Full details can be found on Site Delivery Information. 

• How do I prepare my site for the utility installation?

  Please see our technical guidelines GTC Gas Technical Guidelines and GTC Electricity Technical Guidelines.  Alternatively, information is also available under the Site Delivery Information. If you have any concerns you can contact your GTC Multi Utility Project Manager for further clarification.

• How do I get a copy of my network drawing?

  The network drawing is emailed to your office contact and issued to your site manager by our GTC Multi Utility Project Manager.

• I need a temporary builders supply (also known as TBS) quote?

  We can provide a quotation after our GTC electricity or dual fuel quote has been accepted.  Timescale for the energised TBS will be the same as the lead time for energisation stated in the quotation.  You will need to provide

  • Location of TBS
  • Load required
  • Details of equipment being used

  A site works quotation will be issued within 15 working days from receipt of all the information.  You can also obtain a standalone quotation for the TBS only from the incumbent electricity company. 

• I need a street lighting quote?

  We can provide a street lighting quote after acceptance of our electricity or dual fuel quote.  We have a standard price per pillar.  You will need to provide approved council design showing street lights.  We can also obtain competitive quote from third parties to install on our network if you wish.

• Will GTC supply electricity meter boxes and sticks?

  Yes, upon request and the details are contained within your quotation.  Upon acceptance of the quote, simply tick the option on the acceptance form.  You will be invoiced separately.  If you did not take up this option but now wish to, please contact us ASAP and we can still process your request.

• When requesting additional materials on an accepted quote, what do I do?

  You need to fax 01359 241669 or email ops@gtc-uk.co.uk with a purchase order including the following information:

  • Network reference number
  • A clear description of materials required
  • Quantity
  • Delivery address
  • Contact name and telephone number
  • Manufacturer of materials (if possible)

• What should I do if a meter is stolen?

  Report this immediately to the police. They will provide you with a crime reference number. Contact GTC on 01359 240363 or email ops@gtc-uk.co.uk quoting

  • Crime reference
  • Name
  • Contact details
  • Address
  • Plot number

• What should I do if a meter box is damaged?

  If you damage the meter box, please contact GTC Operations team on 01359 240363 or email ops@gtc-uk.co.uk  to start the replacement process.

• Can you provide CIS details for GTC?

  GTC is registered with the CIS scheme and holds gross tax status. Our Unique Tax Reference (UTR) is 79181 20680. If you need any further information please contact us on 01359 240363.

• How do I find out what gas and electricity plant/network you have in the area?

  This is known as a plant enquiry.  We can only advise you about GTC networks in the area which you will require before commencing work.  Send your enquiry to GTC or email nrswa@gtc-uk.co.uk.  We will require the following information;

  • Address of the area where the work is due to take place.
  • Co-ordinates of the area.
  • A plan identifying the area.
  • Enquirer reference.
  • Response email address.
  • Contact telephone number.

  You will also need to contact the local upstream network operator for their network details as we cannot confirm on apparatus owned by others. 

• What are GTC opening hours?

  Our opening hours are from 8.00am every weekday.