The GT number relates to our old system. This cannot be used to search on our website. The serial number or address should be used to search.
Industry agreements such as SPAA and IGT UNC govern the use of information readily available via SCOGES/GTC website prior to raising an on-line query.
MPAN stands for Meter Point Administration Number and refers to electricity only and MPRN stands for Meter Point Reference Number and refers to gas only.
When the meters details that have been reported differ from the details that GTC hold, it is possible that the customer has a crossed meter situation. This is almost always an administrative error and not a physical problem with the meter. To try and resolve this it is best to confirm the plot number, the postal address and the meter serial number. If you are a supplier you will need to raise an On-Line query. If you are the End User you can contact us directly on 01359 243292.
We aim to resolve queries within the following targets set out in the standards of service:
- 35% of queries Within 4 days
- 90% of queries Within 10 days
- 95% of queries Within 15 days
- 100% of queries Within 40 days
A plot number is usually assigned by the developer whilst building the properties because in the initial stages the addresses have not been assigned by the local council. The plot number may not necessarily be the same as the house or flat number.
If you are the supplier you will need to complete the relevant form below and return it to ops@gtc-uk.co.uk
If you are the End User you should contact your gas supplier.
In this instance please check alternate databases such as SCOGES as this supply point may not be GTC’s. A further search of the address on our database may help, along with confirmation from the end user if there is an indication of meter ownership on the gas meter. The Create Free Query tab is for raising a query where the information you have returns no matches and should only be used after attempting to search by MPRN, Network number, Serial number or Post Code. This tab allows you to raise a query to GTC where you would otherwise be unable to do so.
If you have provided the MPRN, MSN or postcode in your free query your query will be rejected as invalid because the free query option should only be used if the details cannot be located via the website or if a query cannot be raised on the MPRN via the question mark.
The user guide can be found under the library section of the website or by clicking the following link NetHelp User Guide.
The account has possibly been disabled due to incorrect password entry; you will need to contact your appropriate password custodian to arrange for this to be enabled by GTC.
Once your query is resolved, you will receive an email notification. In line with the Standards of Service document, GTC aim to resolve all queries within 40 business days. If you have not received a response after 15 working days, please send an e-mail to meterqueries@gtc-uk.co.uk quoting the query reference number.
Please refer to the Standards of Service document within the iGT UNC.
If you believe an address on GTC’s database has been updated incorrectly you will need to confirm with the customer their plot number, meter serial number and full address. You will then need to raise a query via the question mark on GTC’s website. If you have also received plot to postal information from the developer on headed paper or by e-mail, please forward this to meterqueries@gtc-uk.co.uk after you have raised your query. This could assist in speeding up the resolution of your query.