This is the National Grid freephone number that you should call in the case of a gas emergency. There is a guide for what to do in an emergency which you can access by clicking on the "Emergency Information" button highlighted throughout our website.
If GTC is the owner and operator of the gas or electricity network that supplies your home then you can contact our Shipper Services department on 01359 243311 in order to obtain details of your current supplier.
Please have the following details to hand when calling: Meter Serial Number and Owner of the Meter (both found on the meter itself).
You need to contact either your gas or electricity supplier. GTC is a network operator and energy transporter not a supplier and cannot help with this type of query.
An M-Number, or Meter Point Reference Number (MPRN), is a unique number allocated to a household/property. The MPRN helps a gas supplier identify a property and provide account information to you.
Similar to the gas M-Number, the Meter Point Administration Number (MPAN) is a unique reference for your property. The MPAN helps an electricity supplier to identify your property and provide account information to you.
The gas meterbox installed in a customer’s house is the property of the houseowner. The prime purpose of the gas meterbox is to protect the gas meter from the weather. Repairs to gas meters that result from prolonged exposure to the weather because they are damaged can be chargeable to the customer.
Customers can self repair gas meterbox doors or lids by purchasing a replacement door or lid direct from suppliers such as Continental or Mitras Composites.
Alternatively customers may contact GTC direct on 01359 244066 or email ops@gtc-uk.co.uk who will quote to carry out the work required to repair the meter box.
Contact your supplier. They will in turn contact us to arrange a meter exchange.
Yes. Please inform GTC by emailing ops@gtc-uk.co.uk or calling 01359 244066 and we will arrange for a site visit to rectifiy the problem.
If your supplier has informed you that GTC is going to carry out a meter exchange, the work will be carried out by our contractor. The contractor will contact you within 5 working days of being notified by your supplier to change the meter, and will arrange a suitable exchange date with you.
Please contact our planning section for advice on 01359 242113.
A list of gas and electricity suppliers can be obtained from Ofgem, the energy market regulator, at their website www.ofgem.gov.uk
Contact Consumer Focus, the gas and electricity consumer champion: www.consumerfocus.org.uk