gtc - Contact Us

Contact Details

Head Office Address

Energy House
Woolpit Business Park
Woolpit
Bury St Edmunds
Suffolk
IP30 9UP

Departmental Contact Details

Tel: 01359 240363
Fax: 01359 243377
Email: info@gtc-uk.co.uk

Tel: 01359 243292
Fax: 01359 241902
Email: customerservices@gtc-uk.co.uk

Tel: 01359 244066
Fax: 01359 241669
Email: ops@gtc-uk.co.uk

Tel: 01359 240154
Fax: 01359 244398
Email: sales@gtc-uk.co.uk

Tel: 01359 243376
Fax: 01359 243377
Email: uips@gtc-uk.co.uk

Tel: 01359 243310
Fax: 01359 243377
Email: hr@gtc-uk.co.uk

Homeowners who use GTC’s gas or electricity network and wish GTC to carry out work on their meter or service pipe can call our Engineering Department on 01359 242113. GTC will be delighted to provide a quotation for the work.

For further information for homeowners, please refer to the Frequently Asked Questions section of this site.

Directions

If you have any questions or you are having problems finding us, please do not hesitate to contact us on 01359 240363, and we will be happy to help.

For an online route planner please click here: Live Maps Route Planner

Comments or Complaints

GTC prides itself on offering excellent customer service and welcomes any comments and suggestions.

If you are unhappy with the service you have received you can register a complaint in any of the following ways:

By calling our Customer Service Team on 01359 243292.
By writing to us at: Customer Service Team, GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP.
By emailing customerservices@gtc-uk.co.uk
By completing the complaints form online here

If you wish to view our full complaints policy, please click here: GTC Complaint Handling and Dispute Resolution Code of Practice

GTC is part of a dispute resolution scheme managed by The Energy Ombudsman who are approved by Ofgem. The ombudsman service is set up to resolve disagreements between gas and electricity companies (energy companies) and their customers.

Independent Advice

GTC is confident that it will be able to resolve your query or complaint to your satisfaction but, if you require independent advice, the following consumer bodies are available:

Consumer Direct - 08454 04 05 06 - Mini users 08451 2813 84 - www.consumerdirect.gov.uk
Citizens Advice Bureau - For telephone number see your local directory - www.citizensadvice.org.uk